Shipping policy
Shipping Policy
Made to Order. Never Made Ahead.
Every order is baked fresh the morning it ships. Orders placed by 2:00 PM EST are prepared overnight and ship the following business day — made to order, never made ahead.
All cookies are made to order and require one business day of preparation before shipping. Fresh cookies ship within the continental US via standard or expedited courier to ensure quality upon arrival.
Orders are packaged with care to maintain freshness and presentation. Once shipped, tracking information will be provided. We are not responsible for delays caused by the carrier.
Shipping Options
| Method | Delivery Time | Rate |
|---|---|---|
| Fresh-Baked Standard | 4–6 business days | $8.99 |
| Fresh-Baked Expedited | 3 business days | $18.99 |
| Free Shipping | 4–6 business days | Orders over $75 |
| Scheduled Fresh Delivery (South Florida only) | By appointment | $25.00 |
| Boutique Pickup (By appointment only) |
South Florida Local Delivery & Pickup
We offer scheduled fresh delivery and boutique pickup for customers in the South Florida area. All local orders are hand-delivered or prepared for pickup with the same care and presentation as our shipped orders. Contact us to coordinate your delivery window or pickup appointment.
Custom Cookie Cakes
Custom cookie cake orders are fulfilled locally and are available for South Florida delivery or boutique pickup only. For custom cookie cakes or large orders, please contact us directly at hello@jhojhy.com to discuss fulfillment and delivery options.